When dealing with transactions in a physical branch, banks are facing a shortage of human resources and lack of efficiency in the frontline. Although Mobile Bank and Internet Bank had come to the rescue not long ago, in view of offering a complete and satisfying customer journey, a physical bank branch could still provide a unique customer experience which cannot be easily replaced by other client ends.
To find a better solution for a physical bank, Dimwave had innovated in technology to shift the outdated bank SOPs from surrounding the bank tellers' operation, to a smart and digital-oriented process which focuses a lot more on the clients.
By connecting to a remote teller or agent, VTM helps you decrease the need to recruit more staffs in a physical bank, and extends the bank hours for your clients.
For solving the long and complex problems to open a bank account, our STM establishes a digitalized SOP, and provides you a complete bank solution.
Our Biometrics Management Platform features a strong integrated solution. With the help from the uniformed browser APIs, and through the management of characteristics/information security/retrievals, BMP achieves an ideal centralized processing, and directly offers a great deal of value from that. Secondarily, Dimwave BMP can actively notify the users when there's a need of reviewing or error haddling. All these features are jointly shown in the Dashboard function. Last but not least, thanks to the modulization of our BMP browser APIs, it is highly flexible to customize and deploy the biometrics tools.
