When dealing with transactions in a physical branch, banks are facing a shortage of human resources and lack of efficiency in the frontline. Although Mobile Bank and Internet Bank had come to the rescue not so long ago, in view of offering a complete and satisfying customer journey, a physical bank branch could still provide a unique customer experience which cannot be easily replaced by other client ends.
To find a better solution for a physical bank, Dimwave had innovated in technology to shift the outdated bank SOPs from surrounding the bank tellers' operation, to a smart and digital-oriented process which focuses a lot more on the clients.
Our smart branch solution integrates our clients' current resources, and we apply the lastest technologies to handle the intertwined processes between the bank teller/agent and the client. Our goal is to provide the best customer journey and experience, from welcoming, pre-processing, standard process, to further digitalization. We look after every aspect of the transactions in the bank branches.
Digital Forms
E-contracts
Biometrics
ID Recognition
Recording
Dimwave boasts 30 years of service experience, deeply rooted in the fintech sector, providing comprehensive digital transformation solutions through a professional team. By integrating digital application technologies with S3 Object Storage, we build data platforms that enable efficient enterprise document management and processing. Additionally, we represent and integrate cutting-edge video technologies with our self-developed call routing system to expedite the implementation of client systems.
Dimwave's VTM/STM solutions are specifically designed to meet the needs of Taiwan's financial industry. These solutions were granted patents by Taiwan’s MOEA in 2017 and 2023. Moreover, we leverage Angular, Java, and WPF technologies to develop core smart branch systems, which have been successfully applied in numerous projects. Our team is well-versed in adhering to the standards of financial IT departments, ensuring robust and reliable project assurance for our clients.
Digitalization
Video Integration
VTM & STM
30Ys Experience
Core System